Proof Approval and Cancellation Policy
Last updated: August 18, 2026
Schreacke Custom Stamping sends a digital proof before producing a custom stamp. The proof gives you an opportunity to review the design and request corrections before production begins.
When proofs are sent
We normally send the first proof within one business day after receiving a complete order and usable text, instructions, or artwork.
If information is missing, unclear, inaccessible, or unsuitable for production, we will contact you. The proof timeline begins after we receive the information needed to prepare the design.
Where proofs are sent
Proofs are sent to the email address associated with the order. Customers are responsible for:
- Providing an accurate email address
- Monitoring that inbox
- Checking spam or junk folders
- Informing us promptly if the proof has not arrived
Contact support-team@schreackecustomstamping.com if you believe you should have received a proof.
Reviewing your proof
Carefully review the entire proof, including spelling, punctuation, names, dates, phone numbers, addresses, capitalization, artwork, logos, layout, alignment, orientation, approximate image size and proportions, stamp size, ink color, and disclosed artwork adjustments.
Proof approval means that you accept the design as shown and authorize us to begin production.
Requesting changes
You may request corrections or reasonable revisions before approving the proof. Revisions within the original order instructions are generally included. A new design concept, substantial redesign, different stamp size, or other material change may require additional payment or a new order. We will disclose any additional charge before proceeding.
Three-business-day review period
You have three business days after the proof is sent to approve it or request changes. If we do not receive a response within three business days, we may treat the proof as approved and begin production, provided the proof reasonably reflects the submitted instructions, no obvious error or unresolved question exists, and the content appears suitable for production. We may pause an order if we identify a material problem, ambiguity, or manufacturing concern. Business days are Monday through Friday, excluding federal holidays.
Errors after approval
The customer is responsible for errors visible in an approved proof, including misspellings, incorrect dates, incorrect contact information, or selection of the wrong submitted artwork. If the completed stamp materially differs from the approved proof because of our production error, we will correct the problem in accordance with our Return and Refund Policy.
Cancellations
You may cancel an order for a full refund at any time before production begins. Production begins when you approve the proof or when the proof is treated as approved after the three-business-day review period. Once production begins, the order cannot normally be cancelled because materials and labor have been committed to a product made specifically for you.
Changes after production begins
Changes requested after production begins may require a paid remake or new order. Contact us as quickly as possible; if production has not progressed too far, we will determine whether a change is still possible.
Schreacke Custom Stamping cancellations
We may cancel an order if the requested content is unlawful or infringes another party's rights, required artwork or information is not provided, the design cannot reasonably be manufactured, fraud or payment problems are identified, or required materials are unavailable. If we cancel an order before it is completed, we will refund the amount paid for the cancelled item.
Contact
Proof changes and cancellation requests should be sent to:
Email: support-team@schreackecustomstamping.com
Phone: +1 217-440-3245
Include your order number. A cancellation or change is not confirmed until we acknowledge it.