Refund policy

Return and Refund Policy

Last updated: August 18, 2026

Our products are custom-made using the text, artwork, size, ink color, and other selections submitted or approved by each customer. As a result, custom products generally cannot be returned or exchanged because of a change of mind, an ordering mistake, or dissatisfaction with a detail shown in the approved proof.

However, we stand behind the quality and accuracy of our work. This policy does not limit any rights available to you under applicable law.

Custom products

Custom-made products are final sale once production begins. We do not accept returns or exchanges for:

  • A change of mind after production begins

  • Incorrect spelling, punctuation, dates, numbers, or wording included in an approved proof

  • Artwork, layout, or sizing shown in an approved proof

  • Selection of the wrong stamp size or ink color

  • Low-resolution or otherwise unsuitable artwork when the limitation was disclosed before approval

  • Minor variations inherent in the stamp-production or ink-impression process

Eligible problems

Please contact us if:

  • Your order arrives damaged

  • The stamp is defective

  • You receive the wrong product

  • The completed stamp materially differs from the approved proof

  • We made a production error

  • A shipment is confirmed lost in transit

Reporting a problem

Contact us within seven calendar days after delivery at support-team@schreackecustomstamping.com.

Include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the stamp, packaging, and stamp impression, when applicable

  • Any other information reasonably needed to evaluate the issue

Do not mail a product back without first contacting us. Custom products returned without authorization may not be accepted.

Our resolution

If we confirm that the product is damaged, defective, incorrect, or materially inconsistent with the approved proof, we will normally remake or replace it at no additional cost.

If a replacement is not reasonably available or does not appropriately resolve the problem, we will issue a refund for the affected product. When the problem resulted from our error or a confirmed shipping loss, any required return-shipping cost will be paid by us.

Customer-requested remakes

If the stamp matches the approved proof but you would like to change its text, artwork, size, color, or layout, the revised stamp will generally be treated as a new custom order.

Contact us before placing the new order. When possible, we may offer a reduced-price remake, but reduced pricing is not guaranteed.

Cancellations

Orders may be cancelled for a full refund until production begins.

Production begins when the proof is approved by the customer or treated as approved after the three-business-day review period. Once production begins, the order cannot normally be cancelled.

See our Proof Approval and Cancellation Policy for additional information.

Refund processing

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after the refund is processed for it to appear, depending on the payment provider or financial institution.

We cannot issue a refund to a different card, account, or payment method.

Contact

To report a problem or request assistance:

Schreacke Custom Stamping LLC
Email: support-team@schreackecustomstamping.com
Phone: +1 217-440-3245
3422 Chapel Valley Dr
Quincy, IL 62305
United States