Shipping policy
Shipping Policy
Last updated: August 18, 2026
Schreacke Custom Stamping LLC makes each stamp to order. Because our products are customized, orders must complete the proof and production process before they can be shipped.
Order process
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You submit your order, customization instructions, and any optional artwork.
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We prepare and email a proof, normally within one business day after receiving all information needed to prepare it.
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You review the proof and either approve it or request changes.
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After approval, we produce and ship your stamp.
If submitted information is incomplete, unclear, inaccessible, or unsuitable for production, we will contact you. Processing time will be paused until we receive the information needed to continue.
Proof-review period
Customers have three business days after the proof is sent to approve it or request changes. If we do not receive a response within that period, we may treat the proof as approved and begin production, as explained in our Proof Approval and Cancellation Policy.
Please monitor the email address used for your order, including its spam or junk folder.
Production time
Production normally takes 3–5 business days after the proof is approved or treated as approved.
Business days are Monday through Friday, excluding federal holidays. Large orders, unusually complex artwork, revision requests, supply shortages, and severe weather may require additional time. If a material delay affects your order, we will contact you.
Shipping destinations
We currently ship within the United States. Available shipping methods are determined by the shipping address and are displayed during checkout.
Shipping charges
Shipping charges are calculated and displayed at checkout before payment. The amount may depend on the destination, package size, weight, and selected delivery service.
We will not add an undisclosed shipping charge after checkout unless you request a change that affects the shipment and agree to the additional charge.
Delivery estimates
Carrier transit normally takes approximately 2–7 business days after shipment, depending on the destination and shipping service.
Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, incorrect addresses, and other circumstances outside our reasonable control may affect delivery.
Tracking
When tracking is available, tracking information will be sent to the email address associated with the order. Tracking information may take up to 24 hours to begin displaying carrier activity.
Shipping addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact us as soon as possible if your address needs to be corrected. We can change an address only before the order has been transferred to the carrier. Once an order has shipped, address changes may not be possible.
We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. If an order is returned to us because of an address error, the customer may be responsible for the cost of reshipping it.
Lost, damaged, or delayed packages
If tracking shows that your package is lost, damaged, or delivered but you cannot locate it, contact us at support-team@schreackecustomstamping.com.
Please include your order number and any relevant photographs or carrier information. We may ask you to confirm the shipping address or cooperate with a carrier investigation.
If a shipment is confirmed lost or damaged in transit, we will work with you to provide an appropriate replacement or refund.
Material shipping delays
If we determine that we cannot ship within the timeframe stated when you ordered, we will notify you and provide the opportunity to accept the delay or cancel the unshipped order for a refund.
Contact
Questions about shipping may be sent to:
Schreacke Custom Stamping LLC
Email: support-team@schreackecustomstamping.com
Phone: +1 217-440-3245
3422 Chapel Valley Dr
Quincy, IL 62305
United States